My charts are not working, why is this?

If you're using Google Chrome , one reason why your charts may not be working could be because your pop up blocker is restricting your access. You cannot launch a chart in a new window whilst using Google Chrome due to Chrome interpreting the launch of the new window as a pop up advert, thus blocking it.

To prevent this please complete the below steps:

  • Click the menu button in the top right corner of the Chrome browser.
  • Select options to generate a new tab
  • Click Under the Hood
  • Click Content settings followed by selecting Manage Exceptions which is within the Pop-ups section
  • Add ? as an exception
  • Close the window to finish

If you are not using Google Chrome and are experiencing issues please call +44 (0) 20 7392 1494 or email [email protected].