Where possible, to minimise the risk that our services are used to facilitate money laundering, we will return your funds back to the account or card from which they were deposited. To guard against financial crime, we may ask you for further information or documentation, such as a bank statement, before we process your withdrawal.
If you believe that we will be unable to return your funds to their original source, perhaps because the credit card has been cancelled or the bank account closed, you should call our Customer Service team on +44 (0) 207 392 1494 to discuss the withdrawal process. In this event, it is likely that extra documentation will be required before the withdrawal can be processed.
Withdrawal Receipt Timings:
Withdrawals requested before 2pm will be processed on the same business day and received into your account as below:
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Jurisdiction
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Cards
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Bank Transfer
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Skrill, Neteller & China Union Pay
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UK
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2-5 business days
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Within 24 hours
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Within 24 hours
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Europe
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3-5 business days
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Up to 3 business days
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Within 24 hours
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Rest of the World
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Up to 7 business days
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Up to 7 business days
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Within 24 hours
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