You should be able to find all the answers to your questions, whether they are general trading queries or specific queries about our trading platforms. An interactive customer service hub where you can search for specific keywords or by relevant topic. We are consistently updating our answers so keep checking in for all our up to date support
The ETX Capital TraderPro and Binary apps can be used on both Android Smartphone and Tablet devices (we would recommend that you download Android 4.0 or later for the app to run smoothly).
You can find the apps by going to the Google Play store for both ETX TraderPro and ETX Binary.
The ETX TraderPro platform currently uses Flash technology .If you see the 'Error FEP' message when using our trading platform this means that you need to do one of the following:
- Download the latest version of Flash Player
- If Flash Player is not already installed on your computer, you will need to install it
If you have any problem installing Flash player please use Flash Player Help.
When making a deposit the card being used must have the same registered address as the address which we hold for you. If the addresses are the same and this is the first time you are using this card with us we would advise that you contact your bank to inform them that you are planning on making a deposit with us. On occasion banks will decline the initial deposit in order to complete a security check with the card holder.
Once you have contacted your bank they will remove the block and you should then be able to process the transaction successfully.
This will depend on the trading platform which you are using;
If you're using Google Chrome , one reason why your charts may not be working could be because your pop up blocker is restricting your access. You cannot launch a chart in a new window whilst using Google Chrome due to Chrome interpreting the launch of the new window as a pop up advert, thus blocking it.
To prevent this please complete the below steps:
We use the internationally accepted security protocol 3-D Secure which is designed to be an additional security layer for online credit and debit card transactions by using XML messages sent over SSL connections with client authentication. The protocol operates automatically and in most instances clients are asked to confirm the transaction by adding a password or a code provided via text message by the Issuing Bank.
There could be several reasons for cancellation, we will email you at the point of cancellation to confirm the reason. Please check you email account for details and check you junk mail if you are unable to find an email from ETX Capital.
Please call +44 (0) 20 7392 1494 or email email@example.com for further details.
Please follow our step by step download guide below.
The following user guide has been published by MetaQuotes Software Corp. on 2 July 2012:
Apple products have become very popular. MetaQuotes Software Corp. attentively follows the progress of the IT industry and has already released the special mobile applications for iOS-based devices - MetaTrader 4 for iPhone and MetaTrader 5 for iPhone.
There are many topics on the MQL4.community forum, where people are seeking a solution for running MetaTrader 4 under the Mac OS operating system. In this article, you will find out how to work in MetaTrader 4 via the Apple's popular operating system.
Wine is a free software that allows users of the Unix-based systems to run an application developed for the Microsoft Windows systems. Among all the Wine versions there is one for Mac OS.
Note that Wine is not a fully stable application. Thus, some functions in the applications you start under it may work improperly or not work at all.
For the installation on Mac OS we recommend to use the free application PlayOnMac. PlayOnMac is a Wine-based software for easy installation of Windows applications on Mac OS.
To install PlayOnMac, open the product's official web site, move to Downloads section and click the link for downloading the latest version.
After downloading the DMG package, launch it from Downloads section of your system:
PlayOnMac first launch window will appear. After clicking "Next", the installer will start checking and installing the various components necessary for work.
The first necessary component is XQuartz. This is a software for using X Window System on Mac OS. X Window System provides standard tools and protocols for building the graphical user interface in Unix-like OS.
XQuartz installation is performed in several stages. First of all, you should read the important information (Read Me) and accept the license conditions.
Before the installation, Mac OS security system will ask you to enter your account's password:
Wait for the installation to complete. For changes to take effect, you should restart your PC.
After restarting the system, launch PlayOnMac again from the setup file in Downloads folder. The first launch window will appear again. This time, the installer will offer to install MS Windows fonts necessary for correct operation.
Accept the license agreement conditions and wait till the installation is complete. After that, PlayOnMac is ready for use. Its main window will appear:
Wine v. 1.4 is installed together with PlayOnMac. Wine 1.4.1 is the latest stable version at the moment. Wine 1.5.21 beta release containing many improvements is also available for download. However, it may be less stable. It is recommended to install the latest version of Wine.
To upgrade Wine to the latest version, open PlayOnMac upper menu and select Manage Wine Versions:
The window with Wine versions available for installation will open. Select the latest version (1.5.21 at the moment).
Move the latest Wine version to the right side of the window. The installation will start.
After the installation is complete, the new version of Wine will appear in the left part of PlayOnMac Wine versions manager window. You can then close the window and install MetaTrader 4 trading terminal.
To install MetaTrader 4, download the distribution package from www.metatrader4.com official web site. Go to Download section and click "Download free".
After the download is complete, launch the setup file. PlayOnMac will be used automatically to open it.
The standard terminal installation process with all its stages will start:
When the installation is complete, PlayOnMac will offer you to create the shortcuts for MetaTrader 4 terminal components - the client terminal itself and MetaEditor:
After creating the necessary shortcuts, you can start using MetaTrader 4. Double click on it in PlayOnMac window to launch the terminal.
Below you can see MetaTrader 4 terminal on Mac OS:
As it has been already mentioned above, Wine is not a completely stable software. Thus, some functions of the MetaTrader 4 terminal may work improperly. The following issues are currently discovered:
Except for the above problems, you can enjoy all the features of MetaTrader 4 on Mac OS.
PlayOnMac creates a separate virtual logical drive with necessary environment for each installed program. The default path of the installed terminal's data folder is as follows:
In this article we described a fast and easy way to run the most popular application for Forex trading in Mac OS. We hope that this article, or - to be more precise - the comments to it, will become a good place for accumulating useful information about running MetaTrader 4 under this operating system.
Translated from Russian by MetaQuotes Software Corp.
Original article: https://www.mql5.com/ru/articles/1356
We’re sorry to hear that you’ve been having difficulties – please contact us by phone on +44 (0) 20 7392 1486, or by e-mail at firstname.lastname@example.org.
Clients can hold more than one account with us, for example one account for each trading platform we offer. You can hold up to five live accounts with us, any additional accounts required would need to be reviewed by our compliance team.
To create an additional account please log into your existing trading platform. Once logged in go to the 'Profile' section where you will be able to sign up for additional accounts.
Please call +44 (0) 20 7392 1494 or email email@example.com to obtain your promotion expiry date.
If you have any question or query, please do not hesitate to contact us.
In order to display all of the markets on your MT4 platform please click in the 'Symbol' box on your platform, please then Right Click your mouse, select 'Show All' and the full list of markets available will appear.
In order to place a trade, you will first need to be authorised by ETX Capital (as a company which is authorised and regulated by the UK Financial Conduct Authority, client verification is needed before trading can commence). Once authorised, you will need to log-in and fund your account.
After that, it depends on the platform which you’re using;
ETX Capital offers three different types of platforms to prospective clients;
Rates are quoted prices of assets. Note that rates offered by us are not always reflective of exact market prices and can vary up to a few pips. The rates we present in the trading boxes on our home page are those at which we are willing to sell the options for.
If you have an account with us already you can simply login and select the 'add MT4 account option' alternatively if you are not an account holder please click 'Apply now' and select Meta Trader 4 as your platform.
ETX Capital will offer each client five withdrawals for any amount over $100 within each calendar month without a processing fee. However, due to fees ETX incurs in processing the withdrawals by the banks, clients who withdraw funds more than five times in this period will incur a charge of $10 for each successive withdrawal – clients will not be charged retroactively for the previous five.
Kindly note that withdrawals below $100 will also be charged $10. Clients will be charged only once if their withdrawal meets both of the above criteria.
For more detail in Adding Funds go to our Payments page.
Green signals a rise in price Red signals a fall in price.
Daily currency trades are converted into your default currency after midnight (around 02:00 GMT) between Sunday to Thursday. Should you wish for your currency balances to not be automatically converted, you will need to let us know in advance and then contact us each time you would like any balance converted.
We do offer guaranteed stop losses on certain markets. There is an additional charge for this facility which will be displayed on the deal ticket upon selection.
We can provide you with an account statement for a specified time period. This statement is a general account statement and not tax specific.
Please email Customer Services on Customer.Service@etxcapital.com in order to obtain your statement.
Please do be aware that our mobile application are case sensitive. We would firstly ask that you ensure your login details are being input in the correct case using no symbols or additional spaces.
You simply need to drag and drop one of the trading instruments into the chart box and the relevant chart will then appear.
The charts will show as ‘Waiting for Update’ until you complete the above procedure.
You can find the stock you wish to trade on by using the Search bar on the trading platform.
Once logged in please click on the 'Add funds' button and follow the on screen instructions.
You can request the transfer by emailing firstname.lastname@example.org and confirming the account numbers for the transfers along with the amount, your date of birth and address.
Our bank account details can be found in the 'Add funds' section of the Your account page on your platform.
ETX TraderPro - on some instruments there is a hedging facility whereby the instrument will have 'hedge' in brackets next to the name of the instrument.
MT4 will allow you to hedge on the same instrument.
For more information please call our trading desk on +44 (0) 207 392 1434.
Please note that we can only accept deposits into your account from a bank account or credit/debit card in your own name. We do not accept third party funding.
If this does not rectify the issue please uninstall and redownload the application to your device.
Minimum deal sizes will range depending on the instrument but most can be traded from as low as 0.50p per point on the spread betting platform and a micro lot when using CFDs.
For further information please call our trading desk on +44 (0) 207 392 1434.
A new card can be added once logged in under the "Add Funds" section. For further guidance, please contact Customer Service on +44 (0) 20 7392 1494.
We offer a range of promotional offers to our clients. If you would like further information, please contact your Account Relationship Manager.
In order to obtain your login credentials please visit the ETX Capital login page. You will then need to click on the ‘Forgotten?’ button next to the username or password box in order to retrieve your information.
Please use this link to recover password - https://clients.etxcapital.com/Login/ResetPassword
Server 1 - mt4live01.etxcapital.com:443 Server 2 - mt4live02.etxcapital.com:443 If you are unsure which server you should use please contact our client support team on +44 (0) 20 7392 1494 or at email@example.com.
Open a chart by using the Search Bar or by clicking on the market.
Click the Chart icon to generate a new chart window.
Click Charts and then Type to select your chart style.
Click the Order tab to generate a New Order window
Select the level you want to buy or sell
Adjust remaining sections to your specifications
Click Place to confirm your Order to Open
Binary trading generally gives traders the chance to choose between two different possible outcomes for a specific product (in its most common format, whether a given product will increase or decrease in value); although in practice someone trading binary options will have the ability to make further choices regarding the outcome of their trade. Unlike many other forms of trading, with Binary Options you cannot lose more than you put down on a trade, with the potential risk/reward clearly being stated prior to the beginning of the contract. That being said, it is possible to close a trade before its given expiry time, with the profit or loss level consequently higher or lower than originally expected.
You will need to request a Power of Attorney form from us by emailing firstname.lastname@example.org or by calling +44 (0) 20 7392 1494.
ETX Capital will only make a repayment to a difference source if payment to the original source is not possible. Once ETX Capital has determined that it is not possible to return to the original source our Customer Service team will contact you to explain the documents required.
Please ensure that your account contact details are up to date so that the contact process is not delayed.
Some of our webinars are recorded and can be accessed via our education page.
Your account is insufficiently funded, you tried to trade outside of the trading hours or the price at which you are attempting to trade is no longer valid.
If these reasons are not the case, contact us at email@example.com or the free phone number listed on your region's website.
The Client Terminal can operate using all Microsoft Windows operating systems from XP onwards. We recommend that you use the most recent version of Microsoft Windows when operating your MT 4 account. Furthermore, a processor that supports SSE instruction is required for operating as well.
Click the Studies tab on the chart. Select relevant indicator, select relevant settings, click copy and then close for the indicator to show on the chart.
The maximum deal size may depend on the platform you are using. In general you may place any deal size as long as you have enough funds in your account to cover the margin requirement of the trade. If you cannot enter your deal on our website, please contact us using the free phone number listed on your region's website. In exceptional market conditions, maximum deal sizes may be amended.
Open the Order Book
Click Amend on the relevant order to generate an Amend Order window
Make the changes you desire and click Amend to confirm changes
Please click 'Apply Now' (hyperlinked), select the platform(s) you wish to apply for and complete the online application form.
Most card issuers will accept return payments to an expired card, as they will have records for the valid card that replaced it. The Company will attempt to return the withdrawal and will refer back to you if the Issuer refuses to accept the payment.
In this instance we will require a bank letter from you confirming the account closure, or the cancellation of your account due to theft. We will then require a bank statement from you for the alternative account which you would like your funds returned to.
Should you send us funds in a different currency from your account base currency we will convert them at the spot rate from close of trading on the previous day reasonably determined by us. Please note that should this process be required your deposit will take longer to be credited to your trading account. We will not be liable to you for any exchange rate loss suffered by you as a result of any such conversion.
Please call +44 (0) 20 7392 1494 or email firstname.lastname@example.org in order to request this.
We offer a range of education at ETX Capital including webinars, seminars and an advanced education course. These are FREE to all ETX Capital account holders.
Please ensure that you have the latest version of Windows Media player If you are still unable to access the webinar please contact us on +44 (0) 20 7392 1494.
Please login to your account, you then need to visit the 'Your Account' section and click on 'Withdraw Funds'. You will then be asked to input the amount you would like to withdraw. Once you have submitted your request our withdrawals team will process your request.
Please note that we are unable to make payments to third parties. In order to guard against financial crime, we may ask you for further information/documentation before we process your withdrawal.
There could be several reasons as to why you cannot login to your account. We would firstly ask that you ensure your login details are being input in the correct case using no symbols and secondly that you are attempting to login via the Live MT4 Server -mt4live01.etxcapital.com or mt4live02.etxcapital.com
In order to remove some of your registered cards please call +44 (0) 20 7392 1494 or email email@example.com.
A Stop or Limit that you have set on your position has been reached and executed. Your position has been closed due to a margin call. If your "Trade Funds Available" figure has slipped into the negative, add funds to your account or close your current position. Doing nothing will result in the Risk Department closing (or partially closing) your position. Alternatively, you may have been trading on a futures contract and its expiration date has been reached. You may call us before the contract's expiration to roll the contract over to the next expiration date.
Our platform offers different display styles with a range of drawing tools. You can also add a variety of different studies and save your settings. Click the Chart icon on a market. Click the Charts tab and then click Type to choose your display style.
The daily candles on the charts get reset automatically at midnight local market time. For example, the daily candles for the SP 500 - Daily Rolling chart will be from midnight to midnight (New York time). For daily price changes: Daily price changes are applied at midnight London time. All prices are based on the official close of the underlying market.
An order to buy or sell a product when it hits a certain price. A limit order is placed when you want to make a trade at a different price than the current quote. Traders should keep in mind that limit orders can be filled at different levels to the one expected in situations of extreme volatility when the markets are not moving smoothly. Please note that, unless agreed, Stop Loss and Limit orders are not guaranteed.
Leverage offers large exposure for a much smaller amount, known as the 'margin requirement'. This means using borrowed capital to supplement an investment. The amount is the potential relationship between profit or loss, and your margin requirement. Leverage is the reason why losses can exceed your deposits. For that reason, a position with higher leverage could make or lose a large amount from a small initial cost. Increasing leverage increases risk.
• Equities, Indices, Commodities:
Total Position Size x 3.5% / 365 – Let’s take Barclays as an example.
Total Position size (exposure) - £10000 x 3.5% (Libor + 3) = £350 / 365 = 95p per day in Financing. Please note that for a weekend roll the charge is only applied once but the underlying market spread will be bigger as you are rolling a position for 3 days as opposed to just one.
The interest calculation is based on the currencies involved in the trade you have open. The ETX charge is based and calculated on the underlying exchange rate at 20:00 hrs, both are then applied to the size of position(s) you have running and overnight interest is either debited or credited as a ledger entry on your a/c on a daily basis on any open positions held.
The overnight funding is derived from the funding charges paid to maintain an open position in the underlying interbank foreign exchange markets often referred to as the Tom/next (tomorrow/next day borrowing, 'swap' or 'swap points') i.e. it is a tradeable market in swaps that moves with interest rate expectations and supply and demand in a similar way to the spot market moves although short dated swaps are traded at the front end of the curve and are very small spreads/”pips” usually to 5 and 6 decimal places
Also, please note that the underlying market swap rates change and are not fixed so charges may vary and will change when the factors that are used to derive them change, whereas the ETX charge is fixed at 0.0054 % and is competitive when compared to other market participants. Overnight Financing can be accrued or charged depending on the direction of the trade and the intrument that is being traded.
The time is set in Greenwich Mean Time (GMT +0.00). It is synchronised with the market time.
ETX Capital is unable to provide any tax advice/information. You are responsible for taxation liabilities, if any, in your country of residence. Please contact your local authority for more information.
Your promotion may have expired or it may have been removed if you have withdrawn or transferred funds out of your trading account. For further information please refer to the promotion Terms and Conditions.
In order to cancel your withdrawal request please call +44 (0) 20 7392 1494 or email firstname.lastname@example.org.
Please follow our step by step download guide.
When our platform displays price validation error messages such as the price not existing any more, this is related to the internet speed on the device being used and/or there being high volatility in the market which you are trading. We would advise a minimum upload speed of 1Mb and a minimum download speed of 2Mb. Doing a web search should return a number of different websites where you can test your device speeds freely.
Should your upload and download speeds be considerably higher than our above recommendations please do inform us so that we can look into this further for you. If the speeds are lower than our recommendations we would advise that you try using a better internet connection whilst trading.
If your trading platform is not working, please login using a different internet browser than the one you have been using. If that does not work, make sure that Privacy and Security settings of your preferred browser are set to either medium or low. If you still cannot log into the trading platform, restart your internet connection. If you have followed these steps and your trading platform still does not work, please call +44 (0) 20 7392 1494 and speak to one of our client support executives.
A successful investment will see a return in accordance with the percentage displayed for the particular offer you wish to trade. Each option displays its own payout percentage.
Put represents the down direction a price may take. If you think the price of an asset will fall by expiry, click Put.
Conversely, Call represents the up direction - If you think the price of the asset will rise by expiry time, click Call .
Click the Move to New Window icon located in the top right hand corner of the chart window.
Click the Chart icon on the relevant market. Customise the chart by using the tabs along the top and the left hand side of the window. Click the Settings tab and click Save Chart Settings.
Click on relevant market directly or use Search bar
Click Trade to generate new deal ticket
Click Advanced and check the Stop checkbox
Use down arrow to decrease your stop level
If you cannot decrease your stop level any more, then you have reached the minimum Stop Distance
Your available trading funds can be worked out using the following formula; your liquidation value minus the margin required for open trades. If the figure is positive, then that is the amount that you have available to trade. If negative, then that is the amount that you will need to deposit before having funds available to trade with again.
In order to set up a demo account please select the 'Platforms' tab on our homepage and then select the 'Demo' option and follow the on screen instructions.
When you deposit funds the Company chooses to give you immediate credit in your trading account, even though the transfers through many payment systems take much longer to complete. When returning funds the Company will always endeavour to process client withdrawals within two business days, however in some cases this process can take longer. We are also unable to influence the speed at which the banking or credit card processing systems deliver the funds to your account(s). If the funds have not been received within seven working days please call Client Support and we will attempt to trace the payment(s) on your behalf. In order to guard against financial crime, we may also ask you for further information/documentation before we process your withdrawal, which can mean the process takes longer than usual.
This information can be found on our payments page.
The time scale for deposits does depend on the method of payment you have used, for full information please visit our payments page.
We do not accept cash deposits due to AML regulations.
Please call +44 (0) 20 7392 1494 or email email@example.com to obtain your promotion expiry date.
Please call +44 (0) 20 7392 1494 or email your account relationship manager to discuss any promotions you are eligible for.
Please call +44 (0) 20 7392 1494 or email firstname.lastname@example.org in order to update your personal details. In certain instances we may require further information or documentation from you.
Click the Account History tab in the Terminal Box
To specify trade history, right click Account History box and select the time period
If the Terminal Box is not visible, press CTRL + T to open
You will need to use the mobile applications which we offer in order to access your account with us via mobile. You can download the applications from either the Apple App Store or the Google Play store.
To minimise the risk that our services are used to facilitate Money laundering the company can only return your funds to the same account or source that they were originally received from. The Company cannot pay to any person or persons other than you, the account holder(s).
The Company cannot issue cash or cheques for withdrawals.
We offer a range of payment methods details of which can be found on our payments page.
Sometimes it is not possible for your stop or limit order to be transacted at the exact price you have specified. This may happen when the market moves very quickly or is very illiquid. In these cases, your order may be transacted at a level different to the one you have specified. The difference in levels is called 'slippage' and will be determined by us on a fair and reasonable basis. Unless agreed, please remember that Stop Loss orders are not guaranteed. For further information please view our Terms and Conditions.
Market fluctuations affect our automatic pricing engine which displays rates in real-time. Additionally, you have the option to cancel your trade if you did not receive the exact rate you wished to trade on.
Rate analysis is indicated by a blinking movement when the price fluctuates. The price turns green when moving up or red when moving down.To view your overall profit or loss on a position, look at the P/L column within the Open Positions tab corresponding to your relevant position.
The minimum deposit is £100 or the currency equivalent.
Sometimes it is not possible for your stop or limit order to be transacted at the exact price you have specified. This may happen when the market moves very quickly or is very illiquid. In these cases, your order may be transacted at a level worse than the one you have specified. The difference in levels is called 'slippage' and will be determined by us on a fair and reasonable basis.
Please note that, unless agreed, Stop Loss and Limit orders are not guaranteed.
If you hold a long position on that market, you will be credited 100% of the dividend amount multiplied by your stake. - If you hold a short position on that market, you will be debited the dividend amount multiplied by your stake. The cash adjustments to your account take place to reflect the change in the price of the underlying market.
ETX Capital will repay the orignal amount deposited via e-wallet back to Skrill, Neteller or any other e-wallet available on its funding pages if, and only if, you used those sources to fund your account originally. In some instances we may be able to accommodate profit return to your e-wallet accounts, for further information please contact Client Support.
The difference between the level of an order and the actual price at which it was executed. This can occur during periods of higher volatility such as economic announcements or market opening/end of the trading session.
MT4 accounts can be opened in GBP, USD or EUR. Trader Pro accounts can be opened in all of the major currencies, if you have a bespoke request please contact our Client Support team on +44 (0) 20 7392 1494 or be email on Customer.Service@ETXCapital.com
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